1. Who we are
The data controller for this website is:
Herbmyclean
58 Barkers Road, Kaiapoi 7691, New Zealand
Phone: +64 274 478 832
Email: callback@herbmyclean.world
Website: herbmyclean.world
2. What data we collect
We may collect the following categories of personal data:
- Contact data: name and email address, submitted via our contact form.
- Message content: the text of any message you send us.
- Technical data: IP address, browser type and version, operating system, referral source, pages visited, visit duration. This data is collected automatically via server logs or analytics tools.
- Cookie data: preferences and consent choices stored in your browser. See our Cookie Policy for details.
3. Purpose and legal framework
We collect and use personal information for lawful purposes connected with operating this website and responding to enquiries. Our handling of personal information is intended to align with the New Zealand Privacy Act 2020 and the Information Privacy Principles (IPPs).
If you are located outside New Zealand, additional privacy rights may apply depending on your jurisdiction. Where we rely on consent (for example, for optional cookies), you can withdraw it at any time.
4. How we use your data
- To respond to enquiries submitted via the contact form.
- To maintain the security and operation of the website.
- To analyse and improve the performance and content of the site (with your consent).
5. Data sharing and third parties
We do not sell, rent, or trade your personal data. We may share data with:
- Hosting and infrastructure providers who process data on our behalf under data processing agreements.
- Analytics providers (only where you have consented to analytics cookies).
- Legal authorities if required by law.
Any third-party processors are required to handle your data securely and in accordance with applicable law.
6. Overseas disclosure
Some service providers we use (such as hosting, analytics, or content delivery networks) may store or process information outside New Zealand. Where that occurs, we take reasonable steps to ensure your information is protected in a way that is comparable to New Zealand privacy safeguards.
7. Data retention
We retain personal data only as long as necessary for the purposes described above:
- Contact form submissions: up to 24 months from receipt.
- Server logs: up to 90 days.
- Cookie consent records: up to 12 months.
8. Your rights
You may have rights in relation to your personal information, including:
- Access — request access to personal information we hold about you.
- Correction — request correction of personal information we hold.
- Withdraw consent — where we rely on consent (for example, optional cookies), you can withdraw it at any time.
To make an access or correction request, please contact us at: callback@herbmyclean.world. We will respond within a reasonable timeframe and may need to verify your identity.
9. Direct marketing
We do not send marketing emails as part of this website. If this changes, we will provide a clear opt-out mechanism.
10. Complaints
If you have concerns about how we handle personal information, please contact us first so we can try to resolve the issue. You may also contact the Office of the Privacy Commissioner of New Zealand (www.privacy.org.nz).
11. Data security
We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. The website is served exclusively over HTTPS.
12. Children's privacy
This website is not directed at individuals under the age of 16. We do not knowingly collect data from minors. If you believe a minor has submitted data to us, please contact us so we can delete it.
13. Changes to this policy
We may update this policy from time to time. The date at the top of this page indicates when it was last revised. Continued use of the site after changes constitutes acceptance of the updated policy.